Author: Claude Werder

Beyond the Scripts: How Zenarate Is Reinvigorating Contact Center Training

DDI’s LeaderLab Addresses
a Critical Leadership Development Need

Kudos: Recognition Built on Values, Powered by Analytics

Entelechy Builds Leadership Behavioral Change
Into Daily Work

How Mundrisoft Built an LMS That Offers Services That Most Enterprise Platforms Don’t

How Imparta Built an AI Sales Coach
That Changes Seller Behavior

Why Contact Centers Keep Coming Back:
Inside Aspect’s Workforce Management Focus

When Game Mechanics Drive Business Results:
Inside Attensi’s Approach to Corporate Learning

When RPO Providers Build Their Own Technology:
The NXTThing Story

How RecruitiFi Turns Agency Chaos
Into a Managed Marketplace

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Elevate Your Strategy.
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Get instant access to research, on demand learning, certifications and expert advisory – all in one membership.
Wether you’re navigating change or building what’s next, Institute gives you the insights and tools to lead with clarity and confidence.

Elevate Your Strategy. Empower Your Team.

Get instant access to research, on demand learning, certifications and expert advisory – all in one membership.
Wether you’re navigating change or building what’s next, Institute gives you the insights and tools to lead with clarity and confidence.