Customer Service Pays Off for LearnUpon

In a market that may be somewhat lacking in customer service, Brandon Hall Group Smartchoice Preferred Provider LearnUpon distinguished itself by building its business around the needs of its clients. And their relentless focus on the client experience has paid off, as global growth equity firm Summit Partners has invested $56 million in this cloud-based LMS provider.

Summit recognized the increased importance of digital learning and skills development in a soon-to-be post-pandemic world and chose LearnUpon for investment, but not just on the strength of the platform and development roadmap. They specifically pointed out LearnUpon’s “demonstrated dedication to customer success” as part of their reasoning for the substantial investment.

It’s also a big reason LearnUpon is a Brandon Hall Group Preferred Provider. Their all-encompassing approach to customer success begins at the prospect stage and never stops. They approach each client relationship as a partner, not merely a vendor. This is critical, since Brandon Hall Group’s 2020 Learning Technology Study found that half of companies looking to switch LMS providers say they are seeking a provider that will be more of a partner in their success.

Instead of a list of features and functionalities, LearnUpon comes to their prospects with solutions to their challenges. And once a client signs on, LearnUpon does not just sell them the technology. They also provide hands-on support, valuable resources and industry-leading knowledge to help maximize training’s impact. Every client gets an Account Manager, an Onboarding Specialist, a Customer Success Manager and 24/7 access to a Technical Customer Support team, so nothing falls through the cracks.

Visit their website to see why both Brandon Hall Group and Summit Partners find considerable value in LearnUpon.

David Wentworth, Principal Analyst, Brandon Hall Group

About Brandon Hall Group Inc. 

Brandon Hall Group is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era. 

For over 27 years, we have empowered, recognized and certified excellence in organizations around the world influencing the development of over 10,000,000 employees and executives. Our HCM Excellence Awards was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.”

Our cloud-based platform delivers evidence-based insights in the areas of Learning and Development, Talent Management, Leadership Development, Diversity and Inclusion, Talent Acquisition and HR/Workforce Management for corporate organizations and HCM solution providers.

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