Delivering the Right User Experience

One of the biggest challenges Learning organizations face is creating the right experience. From making learning contextual, to making it engaging, to just making it look and function properly, a lot goes into providing an  ideal user experience. 

Brandon Hall Group Smartchoice Preferred Provider Origin Learning keenly understands the ins and outs of the user experience and has been providing engaging experiences to clients for years. They have a deep ability to understand their clients’ branding, look and feel and the experience the content requires. Recently, one of their clients wanted a unique and superior user experience for a content library from a completely different provider. While the client needed the content in the catalog to develop the specific skills they sought, they felt the catalog’s interface lacked appeal and definitely missed their company branding. In a first for them, Origin Learning was tasked with overlaying a new user experience onto the content library to make it more impactful for the learners.

The biggest goal was to redesign the learner home page. Bite-sized and video learning had to take center-stage, as the client was pushing a “flow of work” learning environment. By gaining an understanding of the organization’s business goals and the needs of the audience, Origin Learning was able to provide the right kind of UX. They would need to apply this strategy to other pages as well including  programs, courses, assessments and blogs among others.

The first step was to identify the technical parameters of the learning catalog — UI, display features, functionality, etc. They then designed the pages based on the layout, interactions and overall look and feel the client company was seeking. They produced wireframe models for a couple of different options, allowing the client to choose the one that made the most sense. Ultimately, the client ended up with a user experience that was far more engaging and intuitive than the one that the catalog had available from “out-of-the-box.” 

This example highlights just how critical the user experience is in creating an impactful overall learner experience and that organizations do not need to settle for the status quo. To see how Origin Learning works with their clients to deliver this and other learning experiences, you can view their case studies here.

David Wentworth, Principal Analyst, Brandon Hall Group

 About Brandon Hall Group Inc. 

Brandon Hall Group is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era. 

For over 27 years, we have empowered, recognized and certified excellence in organizations around the world influencing the development of over 10,000,000 employees and executives. Our HCM Excellence Awards was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.”

Our cloud-based platform delivers evidence-based insights in the areas of Learning and Development, Talent Management, Leadership Development, Diversity and Inclusion, Talent Acquisition and HR/Workforce Management for corporate organizations and HCM solution providers.

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