The Training Bank is a corporate training provider specializing in customer service and experience training. Founded in 1986, the company has evolved from a custom design training house to focus primarily on its flagship product, the Maximizing the Customer Experience program.
The Training Bank’s Maximizing the Customer Experience program is a comprehensive online training solution designed to improve customer service skills across various industries. This self-directed learning program addresses the growing need for organizations to enhance their customer experience strategies in an increasingly competitive business environment. The course consists of eight modules that cover essential aspects of customer service, culminating in a certification recognized by the International Council of Customer Service Organizations.
The Training Bank positions itself as a provider of affordable, high-quality customer experience training that is accessible to organizations of all sizes. By offering a standardized yet customizable program, the company can serve a wide range of industries, including healthcare, retail, hospitality, education, manufacturing, and technology. The Training Bank’s approach combines self-paced online learning with practical application tools and implementation support, providing a comprehensive solution for organizations looking to improve their customer service capabilities.
Based on a business briefing with Brandon Hall Group™, key highlights of The Training Bank’s Maximizing the Customer Experience program include:
- Industry-recognized certification. The program is certified by the International Council of Customer Service Organizations, aligning with international service excellence standards and providing credibility to learners and employers.
- Flexible deployment options. Customers can access the program through branded portals on the Latitude Learning LMS or integrate the content into their own learning management systems, accommodating various organizational needs.
- Comprehensive learning approach. The program combines online modules with a study guide for practical application and an implementation guide for managers, ensuring that learning is reinforced and applied in the workplace.
- Scalable pricing model. With volume discounts starting at just 10+ users and competitive individual pricing, the program is accessible to both large corporations and smaller organizations or non-profits.
- Regular content updates. The Training Bank updates the program annually to incorporate the latest customer experience research and industry trends, ensuring the content remains relevant and valuable.
The Training Bank’s Maximizing the Customer Experience program helps organizations improve their customer service capabilities by providing a standardized, yet flexible training solution. The combination of self-paced online learning, practical application tools, and implementation support allows companies to effectively train their staff and embed customer service best practices into their operations.
The company’s focus on affordability and accessibility, coupled with industry-recognized certification, positions The Training Bank as a valuable partner for organizations of all sizes looking to enhance their customer experience strategies. As businesses continue to prioritize customer satisfaction and loyalty, The Training Bank’s specialized offering and partner-driven distribution model position it well for continued growth in the corporate training market.
