HCMx Radio 43: Transitioning Learning and Performance at Zebra Technologies

Guest: Emily Cates, Head of Zebra Knowledge Center & Global Services Operations, Zebra Technologies

Host: Rachel Cooke, Chief Operating Officer, Brandon Hall Group

In this episode, we discuss the transformation that Zebra Technologies has undergone since the acquisition of Motorola’s Enterprise Business, including the transition from Motorola’s legacy systems while forming new teams, and building out new processes and structures. Emily Cates shared insights on Zebra’s award-winning approach to driving greater performance and return on their learning initiatives. shutterstock_5697139

Emily Cates has over 20 years of experience in the Talent Development field and has been an internal consultant and executive coach to global organizations. Her career spans early to mid-stage start-up companies in the high-tech industry along with Fortune 500. She currently leads professional services and solutions offer management in addition to the Global Knowledge Center at Zebra Technologies. She has responsibility for profitable growth, and employee, partner and customer development. Focused on increasing performance, learning ROI and measurement, Emily leads with a customer-centric approach to ensure successful alignment of learning solutions to business results.

To listen to our interview, you can download the podcast anytime at the HCMx Radio site.

               –Rachel Cooke, Chief Operating Officer, Brandon Hall Group


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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.