HCMx Radio 52: Driving Multi-Generational Learning at Conduent Learning Services


Ed Holinski, Strategic Learning Consultant, Conduent Learning Services

Phil Antonelli, Senior Learning Strategist, Conduent Learning Services


Rachel Cooke, Chief Operating Officer, Brandon Hall Group

David Wentworth, Principal Learning Analyst, Brandon Hall Group

The anticipation of what the future of the workforce will be like is exhilarating. With the advancements in technology, opportunities are endless for the work structures, development options, and job roles that will be available. The speed at which work is occurring is rapid and exciting, yet can be overwhelming. Companies need to not only grow, but innovate and produce new ideas that are revolutionary or disruptive. Otherwise, they may not exist for long.

What does this mean to a learning organization? Many things, and in this episode with the team from Conduent Learning Services, formerly known as Xerox Learning, we discuss the definition of the learning ecosystem and how Conduent solves multi-generational learning that effectively supports the future of the workforce.

Ed Holinski and Phil Antonelli  from Conduent share how their solutions enable clients to be best in class and how they use their solutions internally to develop and engage their own people. Conduent works within 18 business sectors in more than 40 countries around the world. The company is a leading business process services company, focusing on improving the way businesses and governments interact with their citizens, patients, customers, and employees. Conduent is a testament to how beneficial it is to offer diverse continuous learning opportunities to your workforce.

To listen to our interview, you can download the podcast anytime at the HCMx Radio site.

Rachel Cooke, Chief Operating Officer, Brandon Hall Group


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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.