Current State
81% of organizations are operating under some version of a hybrid work mode, which means the presence of remote workers has become the norm. Given that 75% of organizations are also planning moderate to heavy investment in improving the employee experience in 2024, finding ways to keep remote employees engaged is crucial.
Complexities
To drive improvement in employee engagement, companies should focus on the aspects of the culture that employees find most important. The challenge is making sure remote employees have a comparable experience. It’s key to their engagement. The remote work experience will always be different from that of an onsite worker, the components that are most important to the employee experience are all things that can and should be made available to remote workers.
Consequences
The volatility and ambiguity of the workplace evolution puts a lot of pressure on already- burdened managers to effectively connect with remote workers while engaging the on-site workforce.
Non-managers face the challenges of continuing to balance remote work with personal and family responsibilities or switching between remote and on-site work on an ongoing basis.
Critical Questions
While there are unique aspects to keeping a remote workforce engaged and productive, the principles of engaging employees are universal. Critical questions include:
Do employees believe there is an atmosphere of trust? Do employees believe in what the organization stands for? Do employees feel a strong sense of belonging?
Does your organization have a compelling employee value proposition? Do employees feel comfortable providing feedback on the culture?
Do they believe feedback will be acted upon?
Does your organization have diverse leadership that mirrors the composition of its workforce and customer base?
Brandon Hall Group™ Point of View:
Employees want to have a sense of belonging and feel valued. The processes of creating that level of engagement may vary somewhat with remote workers, but let’s not make it more complicated than it is.
Engagement is an outcome driven by everyday employee experiences. Whether an employee is working at your office or plant, at a remote office or a home office, the competencies are the same. The delivery methods may differ.
Technology is a great enabler of every aspect of human capital management, including engagement, whether employees work on-site or remotely. A key to success is effectively leveraging technology to drive strong employee experiences wherever employees are. Many organizations used technology to keep employees connected during the pandemic. When they failed or faltered, the cause has not been the technology or the distance as much as culture, employee experiences and leadership. Here are four success drivers for remote or on-site employees.
Improve Everyday Employee Experiences
Employers should focus on creating great experiences no matter where employees work. It’s important to define what good experiences look like for each work environment, then work to optimize them. Here is a worksheet we use for clients, the Employee Experience Moments of Truth. You can customize the types of experiences based on your company. Here are examples:
Develop Leaders Who Can Connect With Employees
Employees want strong connections with leaders, especially the managers they work most closely with. Coaching, mentoring, performance feedback, career conversations, praise and recognition are important employee experiences. Develop these behaviors in your leaders and help them understand how approaches may change based on work environments.
Consistently Recognize Employee Behaviors That Reflect Organizational Values
For a rich culture of engagement to develop, employees must be regularly recognized for meaningful contributions and behaviors that support organizational values. Appreciation creates positive reinforcement, enhances employee experience and produces an environment of belonging and trust.
Invest In Career Development
The Millennial and Gen-Z employees who will soon dominate the workforce place a high priority on learning new skills and career development. However, their desired career arcs are not always traditional. They often want to move horizontally into different areas of an organization rather than management. Employers must improve how they support employees’ career development through formal, informal and experiential learning experiences linked to competencies and career paths. Our research showed organizations that rated their career development highly are 2.25 times more likely than other organizations to have a highly engaged workforce.
