In this Excellence at Work podcast episode, Rachel Cooke interviews Theresa E. Zeller, Merck’s Global Head of Learning Creation. They discuss the importance of treating learning and development as a business function, integrating AI in learning processes, and aligning learning strategies with business objectives. Theresa shares insights on key performance indicators for measuring learning impact, the challenges of shifting to a business-oriented learning model, and the ongoing focus on upskilling and embedding diversity, equity, and inclusion within the organizational culture.
