In this Brandon Hall Group™ Excellence at Work Podcast, Michael Rochelle, Chief Strategy Officer and Principal Analyst, engages in an enlightening conversation with Pranav Shastri, who leads tech innovation and product development at EI and has worked in AI for over a decade. They explore the intersection of artificial intelligence and human intelligence in learning and development, providing practical insights on how L&D teams can effectively leverage AI while maintaining the essential human element.
Key Discussion Points:
- The AI-Human Intelligence Sweet Spot: Understanding that AI is an amplification tool rather than a replacement for human intelligence—the technology provides computational horsepower while humans provide creative direction, critical thinking, and strategic oversight to ensure AI stays on the right path.
- Building Engaging AI Chatbots: Exploring the core elements of effective chatbot design including subject identification, emotional intelligence, tone recognition, and adaptability, while being mindful of risks such as offloading too much cognitive capability and the lack of genuine empathy in AI interactions.
- AI Role Play Technology Demystified: Pulling back the curtain on how AI role plays actually work—using LLMs (Large Language Models) guardrailed with knowledge bases, rubrics, and evaluation mechanisms to create scenarios for recruiters, evaluators, tutors, and compliance assistants.
- AI-Powered Analytics and Insights: Discussing how AI is transforming dashboards and analytics by enabling dynamic, personalized views for different roles and teams, while cautioning against over-analysis and the importance of focused, objective-driven measurement.
- Data Quality and Preparation: Emphasizing that AI doesn’t automatically clean messy databases—the fundamental principle of “data in, data out” still applies, requiring organizations to be strategic about what data they collect, how they filter out noise, and starting with clear objectives before implementation.
- Starting the AI Journey: Practical advice for L&D teams beginning their AI adoption—identify the specific problem to solve, start small and build gradually, maintain human oversight throughout, stay agile as technology evolves rapidly, and don’t be afraid to experiment while being mindful of application.
The conversation underscores that while AI technologies are advancing at breakneck speed, success comes from treating AI as a tool that augments human capability rather than replaces it. Pranav’s insights reveal that effective AI implementation requires clear objectives, quality data, continuous learning, and most importantly—keeping humans at the heart of the process.
Social Media Handles
EI:
- LinkedIn: https://www.linkedin.com/company/ei-powered-by-mps/
- Website: https://www.eidesign.net/about-us/
Pranav Shastri:
