In this episode of the Brandon Hall Group™ Excellence at Work podcast, host David Wenworth, Managing Director for Learning and Talent at Brandon Hall Group™, talks with Adam Thompson, Chief Product Officer for Confirm, formerly Learning Pool, about the frontline workforce and why the tools, systems and roles built for desk-based employees keep falling short for the 2.7 billion people who never sit at one.
Frontline workers span far more industries than most leaders assume, and they are operating inside businesses under real financial strain, tightening labor markets, and a growing expectation that technology will finally close the gap between what these employees need and what they are actually given. Thompson and Wentworth dig into why now is the time for this conversation, what is actually driving turnover and how a shift already underway in sales organizations could point the way forward for HR.
