HCMx Radio 79: Using Assessments to Build a More Patient-Centered Workforce

Guest: Russ Wakelin, VP of Product Management at HealthcareSource.

Host: Rachel Cooke, Chief Operating Officer, Brandon Hall Group


In this episode of HCMx Radio, we discuss the challenges of building a more patient-centered healthcare workforce by selecting, aligning, continuously developing and retaining highly-engaged people, and the role of assessments in addressing these needs.

Russ Wakelin shares his varied career experiences and the trajectory he followed to his current position as VP of Product Management at HealthcareSource. With more than 3,000 healthcare organizations as customers, HealthcareSource is the leading provider of talent management solutions for the healthcare industry. The HealthcareSource Quality Talent Suite helps healthcare organizations build a more patient-centered workforce by selecting, aligning, continuously developing and retaining highly-engaged people. We discuss the unique challenges facing healthcare talent management including:

  • Extremely low U.S. unemployment rate
  • Extremely high employee turnover
  • Wide span of control
  • Learning and performance challenges are thought of as compliance issues, not retention/development solutions

Russ provides the following insights into how to deal with these challenges:

  • Building and using assessments
  • Extending assessments through the full employment cycle:
  • Driving engagement with customized, automatically populated development plans
  • Continuous feedback via remarks and recognition
  • Vitals: Instant view into performance
  • Hiring:Optimized Sourcing
  • Frictionless apply
  • Ensuring good cultural and behavioral fit
  • Recommended learning
  • Assessing Future Leaders

Brandon Hall Group’s 2018 Assessment Survey explores best practices and trends for organizations implementing pre-hire and/or post-hire surveys. It also provides an in-depth understanding of the reasons for use, the types of assessments used, and their impact on business outcomes.

Highlights include:

  • The predominant reasons organizations implement pre-hire assessments are: to improve quality of hire (73%), to identify qualified candidates (skills, knowledge, competencies) (57%), to understand work style (40%) and to predict job performance (39%).
  • The top-selected reasons for administering post-hire assessments are: skill and knowledge development (47%), improve engagement/understand engagement drivers (38%), and to improve team performance (37%).
  • Organizations consider these competencies to be most-important when selecting an assessment provider: analytics/metrics (58%), predictive accuracy with results (49%) and competency models (41%).

This data comes from a survey of HR, talent acquisition, talent management, technology, and business leaders and practitioners from October 2017 through January 2018. There were 301 total usable responses.

To listen to the Russ Wakelin interview, you can download or stream the podcast anytime at the HCMx Radio site.


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