The Importance of Emotional Intelligence in the Age of AI

Artificial intelligence (AI) is rapidly advancing, as seen by the explosion of chatbots developed by OpenAI, Anthropic, Google, Microsoft and others. AI can deliver enormous productivity gains, but it lacks human emotional intelligence – the ability to understand, empathize and connect on an emotional level. How can learning professionals step up to contextualize and humanize AI-generated learning content? How will the role of learning professionals change as AI evolves? Please join our roundtable discussion.

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