In this Brandon Hall Group™ Excellence at Work Podcast, Claude Werder, Senior VP and Principal Analyst, engages in an insightful conversation with Steve Lange, Director of Consulting for Metrics That Matter at Explorance. They explore the critical challenges and opportunities in learning measurement, addressing why measurement remains the least mature aspect of corporate learning despite years of evolution.
Key Discussion Points:
- Strategic Measurement Mindset: Understanding how to position L&D as a strategic business partner by mapping learning outcomes to business goals and keeping the end in mind throughout the entire process.
- Moving Beyond Vanity Metrics: Transforming completion rates and satisfaction scores into meaningful effectiveness, efficiency, and outcome metrics that predict actual business impact.
- The Three-Legged Stool Framework: Exploring how organizations need balanced measurement across efficiency (delivery metrics), effectiveness (learning impact), and outcomes (business results) to maintain stability.
- Business Acumen Development: Examining how L&D professionals can become students of the business by shadowing operations, understanding financial metrics, and building relationships with stakeholders.
- Combating Scrap Learning: Addressing the reality that 30-60% of corporate training is wasted and identifying both L&D-controllable factors and business-side barriers that contribute to this waste.
- Manager Support as a Superpower: Highlighting how manager involvement can double the impact of learning application and performance improvement, requiring a paradigm shift in the role of people managers.
- Measurement Strategy Balance: Understanding when and how to measure different types of programs, matching measurement rigor to training importance, and maintaining agility in measurement approaches.
The future of learning measurement lies in moving beyond traditional ROI calculations to create data-driven roadmaps that balance people, process, and technology. Steve’s insights demonstrate how organizations can transform from measuring training activity to proving business impact through strategic partnerships, targeted metrics, and courageous use of data to drive operational change.
Social Media Handles
Explorance-
- LinkedIn: https://www.linkedin.com/company/explorance
- Website: https://www.explorance.com
Steve Lange-
- LinkedIn: https://www.linkedin.com/in/steverlange/
Brandon Hall Group-
- LinkedIn: https://www.linkedin.com/company/brandon-hall-group
- Twitter: https://twitter.com/brandonhall
Claude Werder-