Achievers Demonstrates the Potential of Recognition and Employee Engagement

In today’s world, where speed is of the essence, it is hard to find the time to recognize a co-worker who has contributed in some positive way to the culture, mission, and values of your organization. But it’s critical to do so.

I recently returned from Achievers Customer Experience 2017, a conference where I was reminded of the importance of that act and the many ways in which recognition contributes to the spirit and performance of employees and the organization. The conference sessions demonstrated the many benefits of recognition and engagement and the compelling insights that can be gleaned about the workforce from the metrics produced from a recognition and engagement platform.

I was particularly taken with this theme because the results from Brandon Hall Group’s 2017 Rewards and Recognition Study support that recognition drives employee engagement, employee retention, and productivity. Many organizations utilizing a rewards and recognition technology solution have seen in the past year improved levels of employee engagement (75%), productivity (61%), and employee retention (46%). Few, between 1% and 3%, have seen a decline in those metrics.

In addition to the benefits of recognition, Achievers, a cloud-based recognition and engagement platform provider, announced details about its latest engagement offering, Achievers Listen, which enables employees to give continuous feedback.

Included with Achievers Listen is an engagement bot, named Allie, that will be launched toward the end of this year. Allie will act as a digital coach and ask employees questions related to engagement in a conversational manner. The responses provided to Allie will be kept confidential (names not associated with responses), but because of Artificial Intelligence and machine learning, Allie will be able to derive insights not seen before. For instance, Allie may be able to determine that a dip in engagement during a specific time period is caused by a new policy, or a change in benefits, or some other reason. To be conservative, it may take some more time before Allie reaches full potential, but in the meantime, this is exciting news.

Achievers’ mission is to “Change the Way the World Works.”  The company demonstrates this focus in the ways it draws insights from recognition data and applies AI to engagement data with its new bot, Allie. Recognition and engagement are indeed very powerful, and closely aligned.

-Daria Friedman, Principal Analyst, Talent Acquisition, Brandon Hall Group

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Mike Cooke

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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.

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