Brandon Hall Group Research Published Dec. 12-18

Last week, Brandon Hall Group published 8 new resources –  1 new proprietary research resources, 5 award-winning case studies from the 2016 Brandon Hall Group Excellence Awards, 1 webinar, and 1 HCMx Radio show.

Below we make public some of these resources (click on the links) as a way for non-members to familiarize themselves with our research:

Structure of the Learning Organization, 2016-17

The Essentials of Effective Leadership Development

How Organizations Can Build Up All Leaders Equally

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Here is an overview of research released Dec. 12-18:

New KnowledgeGraphic

Structure of the Learning Organization, 2016-17   

This KnowledgeGraphic, based on Brandon Hall Group’s 2016-17 Training Benchmarking Study, looks at how learning organizations are structured in small, mid-size, and enterprise organizations. The research shows that learning becomes more decentralized as organizations get larger. This report also shows the number of professionals in various roles based on organization size, and the level of use of in-house and third-party trainers and content providers.


2016 Excellence Award-Winning Case Studies

Brandon Hall Group announced its 2016 Excellence Award winners. These case studies, featuring the award-winning organizations, were released for publication:


Reducing Errors with Learning Nuggets at Sun Life Financial

To address operational errors at Sun Life Financial (SLF), microlearning (known as learning nuggets) was introduced across all lines of business by the Quality team in mid-2014 as an answer to information overload. Learning Nuggets are meant to target specific information to ensure that a person’s time is used efficiently. SLF presents its business partners with not only their error rates, but also the correlation between the learning nugget and the decrease in errors. It is also able to pinpoint individuals that have not viewed the learning nugget, and are still making the error. In addition, with each percentage decrease in error, it can quantify the time saved by each line of business, and how this same time can now be used to increase efficiency and productivity that are key components of organizational goals.


Selling Innovation at SAP

SAP, a previous Brandon Hall Group Excellence Award winner for its Challenger sales programs, has taken a new step and established the Innovation Sales Program— an enablement program that demonstrates why SAP is the preferred partner for innovation and how SAP can guide customers in their transformation journey toward becoming digital businesses. As was the case with the Challenger sales program, SAP has created a holistic program targeting both sales managers and their sales reps. The program has had a positive impact on sales revenue growth, pipeline growth and deal size.


CaixaBank Builds a Rich Community of Internal Trainers

This case study details the efforts of CaixaBank to continually develop and nurture its team of more than 1,000 internal trainers that delivers the Spanish bank’s extensive training program for customer-facing bank employees. The bank invests heavily in the internal training team — not only to give trainers the necessary skills, but to build a rich culture that carries over into the way the trainers develop employees, and then how employees treat customers. This approach to training was driven by the need to train more than 10,000 employees over the last few years through mergers.


‘Spaced Learning’ Drives Knowledge Retention at Maruti Suzuki

Maruti Suzuki India Limited is the leading manufacturer of passenger vehicles in India and employs over 15,000 people. To meet the challenge of training this huge workforce and to develop a new learning culture in the organization, the company started a continuous learning initiative combining digital and ILT training material – the Maruti Suzuki Training Academy. However, retention of information proved to be insufficient. So MSIL partnered with G-Cube to create a Spaced Learning Program to re-enforce classroom and eLearning efforts through a wide variety of learning modalities, including animated videos, games and scenarios.


SAP’s Corporate Audit Talent Rotation Pool

SAP’s Corporate Audit team is often seen as “cops” for the organization. The team wanted to be seen as more of that and wanted to be a source of talent for the entire operation. Corporate Audit developed a talent rotation pool, a 2-year program to rotate high-potential talent into different parts of the business. This was an effort for Corporate Audit to retain talent, extend business knowledge, and create greater engagement and improved morale within SAP corporate.



Research Spotlight: The Essentials of Effective Leadership Development

Each year, Leadership Development sits atop the list of Human Capital Management priorities – and disappointments. Less than 40% of organizations participating in Brandon Hall Group’s 2016 Leadership Development research say their LD programs are effective, even while they plan to invest more time and money in 2017.


HCMx Radio

How Organizations Can Build Up All Leaders Equally

In this episode, Amy Bladen Shatto, Global Head of Leadership Development at Avanade, and Jessica Brookes, Global Lead for Inclusion and Diversity and Corporate Citizenship at Avanade, offer great examples of the initiatives they have implemented to drive cultural change and equality in their organization.

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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.