HCMx Radio: The Future of HR and How to Control Your Destiny

Will technology change the future of HR?  In more ways than we can imagine.  Marcus Mossberger, HCM Strategy Director from Infor, led a groundbreaking session last month at our HCM Excellence Conference 16.  Marcus began his career as an HR consultant, continued to advance his career in different HR roles, and now holds a HCM strategy position at Infor, a leading cloud and on-premise solution provider that offers solutions that can be highly customizable and industry-specific, developed for HCM and business functions.

Marcus has so many fascinating points of view on HR that I was excited to invite him on our HCMx Radio show to continue our conversation.  We discussed how the HR role will change over time with innovative and disruptive technologies, HR’s role in defining engagement, millennial career expectations, and why corporate culture is so important.

Picture1Source: Infor, 2016


Companies are expecting HR to be more scientific and to provide data to make critical people decisions. Our latest Talent Management study showed, for example, that analytics should be prescriptive; in essence the data should provide insights to forecast “what if” answers to optimize talent investments and decisions.

We talked about the controversial topic of how robots now and in the future will replace certain transactional HR and even manager roles that include basic performance tracking, responding to questions regarding benefits and compliance, data entry, among others. By robots taking on these roles, this would offer additional time and opportunities for HR to become more strategic business partners, as well as coaches and mentors who have greater business impact than just monitoring performance. HR shouldn’t be concerned that there will be fewer HR opportunities with robots entering the workforce, but instead new and exciting roles will be available that will require different skill sets, which we see is already happening.

Rachel Cooke, Chief Operating Officer, Brandon Hall Group


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Mike Cooke



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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.