In this Brandon Hall Group™ Excellence at Work Podcast, Rachel Cooke, COO and podcast host, engages in an insightful conversation with Melissa Kruminas, Lead of Customer Education and Talent Development at Docebo. They explore how organizations can create value-led learning supported by organizational development. The discussion examines how learning professionals can shift from consumption-focused metrics to becoming true performance partners who drive measurable business outcomes while navigating rapid technological changes and multi-generational workplaces.
Key Discussion Points:
- Strategic Mindset: Understanding how to make decisions today that support 3-5 year organizational goals while remaining agile in response to technological disruption
- Business Gap Analysis: Learning to identify performance challenges like a business partner rather than jumping to solution-based training
- Impact Measurement: Moving beyond vanity metrics to track leading, lagging, and cascading indicators that demonstrate true business value
- Effective Communication: Tailoring messages differently for individual contributors, frontline leaders, and senior executives based on what motivates each group
- Technology Integration: Leveraging AI and learning platforms to deliver personalized content while gathering critical performance data
- Community Building: Using peer learning environments to extend conversations and establish greater credibility for learning initiatives
- Implementation Challenges: Understanding why learning programs fall short and how to align them with business priorities and user schedules
- Value Realization: Demonstrating how learning investments directly contribute to business objectives like improved sales performance or reduced turnover
The future of effective organizational learning requires viewing education as a product that solves business problems rather than simply delivers content. Melissa’s insights demonstrate how learning professionals can transform from order-takers to strategic partners by understanding business context, measuring meaningful impact, and communicating value in language that resonates with stakeholders at every level.
About Melissa Krumias:
Melissa has more than 20 years of experience in instructional design, learning and enablement, and organizational leadership. Prior to her role at Docebo, Melissa served as head of Global Enablement in multiple organizations where she led teams dedicated to talent development, leadership development, customer education, partner enablement, sales enablement, knowledge management, and community. Melissa’s unique interests lie at the intersection of learning, leadership, and technology. She is passionate about helping organizations leverage learning to grow and scale their business – and their company’s culture!
About Docebo:
Docebo is the world’s most powerful learning platform. Since 2005, we’ve been on a mission to transform the way organizations think about learning. Unlike a traditional LMS, Docebo does more than just deliver training. We’re here to help leaders unlock the power of learning, turning it into a driving force for productivity, engagement, and success—for your learners and your business. Our AI-powered learning platform and industry-leading support and services help organizations create and manage content, effectively train diverse audiences, and measure the impact of their learning programs. We do this with our powerful yet user-friendly tools, customizable solutions, and extensive integrations. So far, we’ve helped more than 3,500 companies deliver hyper-personalized learning experiences and seamlessly scale into new audiences and use cases. As the industry leader in innovation and AI, Docebo helps you make learning a competitive advantage. We’re the foundation on which the future of learning is built—and the future is bright. Visit www.docebo.com to learn more.
Social Media Handles:
Docebo-
LinkedIn: https://www.linkedin.com/company/docebo/
Instagram: https://www.instagram.com/docebolearn/
Melissa Kruminas-