In this Brandon Hall Group™ Excellence at Work Podcast, Michael Rochelle, Chief Strategy Officer, engages in an insightful conversation with Daniel Frye, Senior Manager of Training Design at NTT Data, and Caitlin Bigsby, Director of Solution Marketing at Cipher Learning. They explore how AI-powered learning platforms are transforming workplace training by driving compliance, engagement, and efficiency at scale. The discussion examines how organizations can leverage AI to move beyond manual training processes to create automated, personalized learning experiences that deliver measurable business impact.
Key Discussion Points:
- AI-Powered Learning Transformation: Understanding how automated learning paths, compliance tracking, and gamification create scalable training solutions for organizations with hundreds of new learners
- Dramatic Engagement Improvements: Achieving remarkable results with learner engagement jumping from 60% to 96% through AI-driven personalization and gamification features
- Compliance Excellence: Reaching 100% compliance rates for four consecutive months while eliminating manual tracking errors and reducing administrative burden by 24 working days
- Knowledge Retention Enhancement: Improving assessment scores from 85% to 93% through AI-optimized learning paths and personalized content delivery
- Multilingual Accessibility: Supporting 50+ languages to create inclusive learning experiences across global organizations and diverse workforce populations
- AI Ethics and Governance: Implementing AI cross-check systems, guardrails, and data privacy protections to ensure responsible AI use while maintaining proprietary content security
- Gamification Impact: Transforming training from mandatory tasks into achievement-driven experiences with 1,400 learners earning 3,897 badges through competitive learning elements
- Scalability Solutions: Managing training for hundreds of new hires while maintaining quality and consistency through automated course creation and learner path management
- Future AI Capabilities: Exploring emerging Cipher Agent technology for both course creators and learners, enabling autonomous AI tools for personalized, just-in-time learning support
The future of workplace training lies in AI-powered platforms that combine automation with personalization to create scalable learning experiences. Daniel and Caitlin’s insights demonstrate how learning professionals can transform training from manual, error-prone processes to intelligent, automated systems that drive measurable improvements in engagement, compliance, and knowledge retention while reducing administrative overhead and supporting diverse global workforces.
Social Media Handles:
CYPHER Learning
LinkedIn: https://www.linkedin.com/company/cypher-learning/
NTT Data
LinkedIn: http://linkedin.com/company/nttdata/