Success Requires More than Training. It Requires Enablement In the Flow of Work

There is a renewed focus on reskilling and up-skilling the workforce, no doubt made more intense by the current pandemic and work-from-home environment. Yet, organizations face the same challenges they always have; workers are too busy to dig into training programs designed to help them and training is often seen as an obstacle to getting their job done.

Brandon Hall Group Platinum Preferred Provider Conduent recognized the limitations of a training-focused approach for improving performance. Instead, they believe strategy is all about employee enablement. Essentially, organizations need to give employees the information, knowledge and tools they require to be successful. This includes communications, learning, knowledge management, policies and internal marketing. By looking at these things in a holistic way, organizations can leverage them when and where they are needed to support employees within the flow of their work. When asked in Brandon Hall Group’s Learner Perspectives Survey, the top thing learners seek from technology is access to information. Whether it is an HR policy, standard operating procedures or a quick tutorial on a new tool, workers should have access to it when — and where — they need it.

This doesn’t mean a complete abandonment of formal training experiences; rather a re-imagining of all learning experiences through the lens of how they seamlessly support employees in their jobs along with other types of communication, as needed. This requires unifying the enablement experience to allow workers to learn, adapt and interact as a systems unit. The current pandemic environment made these three items critical, since people are physically disconnected and must recalibrate how they work when faced with increasing changes and challenges, while learning new ways of working and communicating across the organization’s many functions. Additionally, the use of “gig” and contingent workers has grown, and they need even more tools to keep them connected and performing.

Organizations that adapted well to the change are creating an ecosystem of support across the business to enable their employees at their moment of need. This is achieved with a dynamic content strategy that curates and delivers what is needed, when it is needed, all in the flow of work.

For more on employee enablement, download Conduent’s eBook on the topic, Workforce Enablement: Best Practices — Training Industry. It also includes the results of a recent survey Conduent conducted on the topic.

David Wentworth, Principal Analyst, Brandon Hall Group

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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.