PeopleAnswers HR Solution Available at Mandarin Oriental Hotel Group

Contributed to by: Carol Barreyre, ABC for PeopleAnswers

Luxury Hospitality Leader Looks to use ‘Big Data’ Analysis to Hire Based on Business Competency Model and Local Culture, Creating Custom Guest Experiences at Hotels Worldwide

DALLAS – July 24, 2013 – PeopleAnswers today announced a software licensing agreement with Mandarin Oriental Hotel Group to use the PeopleAnswers HR-focused business solution in synchronizing its employee selection, development and succession planning with the metrics identified in the company’s new competency model. Mandarin Oriental will use PeopleAnswers desktop and mobile software platforms to help select and hire management and hourly staff in all of its hotels worldwide.

“In the competitive luxury hospitality industry with such vast cultural variations from Spain to Tokyo to the United States, basing decisions on big data analysis rather than gut feeling is a more stable model,” said Mandarin Oriental Hotel Group’s Group Director of Human Resources, Paul Clark. “PeopleAnswers uses complex science to create a simple hiring process that allows us to select employees who align with our culture as well as with the operational and service standards we strive to maintain.”

By using the intuitive, cloud-based PeopleAnswers software to prescreen and behaviorally assess candidates in all locations around the world, Mandarin Oriental now has a consistent global selection process that is customizable to address geographical variations in the 15 countries where it currently operates.

PeopleAnswers combines incumbents’ Behavioral DNA® with on-the-job performance metrics to create behaviorally-based custom Performance Profiles for each position in each country. Then the software uses unique Predictive Talent Analytics to match candidates to the position best corresponding to their existing qualities and tendencies. Customizing selection criteria that accounts for regional differences creates a successful selection process and succession planning model while improving productivity and retention – all valuable for companies operating globally.

The global luxury hotelier currently uses PeopleAnswers in seven of its U.S. hotels, and implementations are in progress for six in Europe. The remaining properties, located in Asia, will be implemented in the next phase. Once the implementation is complete, Mandarin Oriental will use the software in 10 languages including English, French, German, Italian, Japanese, Portuguese, Chinese, Spanish and Thai.

“With a growing number of global organizations like Mandarin Oriental looking for talent mobility to fulfill staffing needs – wherever they may be – addressing cultural differences is critical,” said Gabriel Goncalves, CEO and president, PeopleAnswers. “Our patented, science-based technology uses big data analysis to help ensure managers make the right hiring and succession planning decisions resulting in more loyal employees and successful companies.”

About Mandarin Oriental

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates, or has under development, 45 hotels representing over 11,000 rooms in 27 countries, with 19 hotels in Asia, 12 in The Americas and 14 in Europe, Middle East and North Africa. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties. Photography of Mandarin Oriental is available to download, in high and low resolution, in the Photo Library of its Media section, at Please join us on Facebook ( and Twitter (

About PeopleAnswers

PeopleAnswers, voted one of Dallas’ best places to work, offers personalized Predictive Talent Analytics™ using, secure, cloud-based hiring assessments and custom Performance Profiles to help companies maximize the quality of every hire, reduce turnover and hiring costs, and streamline the selection process. Clients are from multiple industries including financial services, healthcare, hospitality, property management, restaurant and retail. For more information, please visit and

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